Atlantis Van Lines

I was very cautious about the reviews I read online about the company itself as a whole. But the price was very appealing so I was willing to take a chance and did it pay off! The driver Mohammed was extremely professional and very likable personality. Not only did he move buddy actually help me with the kids in the process lol definitely made the move a lot more comforting he kept in contact with me letting me know when he reached Florida. I can assure you it’s because of Mohammed that I will be contacting cross country movers for my next big move.

Move size: 3 Bedroom Home Service cost: $2450

I moved from Oregon to Texas a year ago. I hired Atlantis because they advertise that they are a carrier, not a broker. The gentlemen who packed my home and loaded the truck were great, although the final bill was higher than the estimate they provided. My items arrived in Texas sooner than I expected and everything went downhill from there. The company called me and said the driver was arriving within a couple hours. I asked for a days notice so I could take off work. They said I would incur "extra charges" for that. So I asked my mother to supervise the move until I could get there. When I arrived, my mom was furious. the movers were throwing and kicking my things, haphazardly piling them in the garage. Almost all of my plastic bins were completely crushed. Every piece of furniture was damaged and all of my wood antiques that the movers packed were damaged or destroyed. The movers broke light fixtures in my moms house in their hurry to move my stuff, they scratched her floor, and they almost refused to put the furniture back together that was supposed to be part of my move. They lost my mattress (for a week), and a huge number of my boxes, which were never recovered. The boxes had damage - it looked like things had poked into them, or they were crushed or ripped open. They kept putting other people's boxes in my garage, encouraging me to look in them to see if my missing items were in them (in OTHER people's *taped up* boxes). They didn't want to put other people's stuff back on the truck. The driver of the truck finally told me that he was not an employee of Atlantis and he just "picked up the job" that day. None of his helpers were movers. He hired them off Craigslist that day and paid them in cash at my house. The company claims to have "vetted" the people they have coming in your home, but this is not true. I don't know whether the company lost my things or if the movers stole them. I paid $9700 for this move and I figure I have over $8k of lost and damaged items. The mediation company they use to settle disputes won't work with you unless you agree to never sue them or write negative reviews about them, so I couldn't do mediation to get reimbursed. Before you hire a moving company, check out the Facebook group "Moving Company Scams." Better yet, get a Uhaul and do it yourself. Knowing what I do now (that the law protects the moving companies and it's virtually impossible to get relief when things go wrong), I will never ever hire a moving company again, I'd sooner throw my belongings off a cliff - they'd probably arrive at the bottom in better shape.

Move size: 2 Bedroom Home Service cost: $9715

I recently relocated from San Francisco CA to Maine. I booked my move with Mission Moving Group (Broker) after many quotes I found them not necessarily the cheapest but the most transparent and honest Broker. They assigned Atlantis Van Lines to complete my move. The crew arrived on schedule, Mohammad the Foreman I cannot praise this gentleman enough and his crew. My neighbors were equally impressed with the pure uniformed no nonsense work ethic these guys had.

Delivery took approximately 17 days but considering weather conditions and the pandemic i was okay with that, mainly both parties the broker and Atlantis communicated the whole way through.

Bottom line top notch company here. Bravo Mission Moving Group for caring who they send out and Bravo Atlantis and Mohammad for making my husband and my life so much easier to transition.

Move size: 4 Bedroom Home Service cost: $6354

My wife and I arranged for our college age daughter to have her household goods be shipped from Minot ND to Las Vegas NV by Atlantis Van Lines. I was flying to Minot to assist my daughter driving back to Las Vegas, so timing was important. The Driver, Mohamed was great from the beginning, letting my wife and daughter no exactly when he would make it to Minot and pick up my daughter's stuff. My daughter had nothing but good things to say about both drivers and said they were very patient and kind. I myself, spoke to Mohamed on numerous occasions, trying to time their arrival in Las Vegas, due to my daughter having a specific date and time she could sign for her new apartment, which happened to be a Sunday. Mohamed was always very nice when I called him and I never once felt like I was bothering him. I also needed information on contacting his company so I could make the last payment with credit card, so I didn't have to worry about getting cash at the last minute. Mohamed texted me back and forth until I was able to contact the company and make the payment.

Overall the experience went very well due to the professionalism of Mohamed, the other driver, I didn't catch his name, and Ori, the lady that took my payment. If you want to use a company that employ great people to ship your personal stuff, I strongly recommend Atlantis Van Lines.

Move size: 2 Bedroom Home Service cost: $8300

Moving is stressful and there’s no getting around that. And while I wouldn’t recommend getting an estimate over the phone, I would highly recommend Mohammed along with his main partner Stacy. They were professional and worked without stop getting the job done, with Mohammed updating us along the way. He explained everything and reassured us throughout the move that taking care of us and our things were his number one concern. It showed in his work. They carefully disassembled everything and wrapped with care — even a treadmill. We were amazed by how well they were able to pack the truck. They were also very personable — we had some good conversations along the way! I would highly recommend him for any move. You definitely won’t be disappointed. One note: I never write reviews but felt so strongly about how Mohammed did the job that I really felt I needed to let people know.

Move size: 4 Bedroom Home Service cost: $10000

Please save yourself the time and aggravation and book someone else. Atlantis was responsive, helpful, and professional in the beginning...until they got my credit card. Problems began as soon as they received my down payment. I had to call multiple times to figure out anything about my move - I'm not sure what would have happened had I not spent so much time to call, wait on hold, etc. Items were left behind, other items are missing and broken, and I am unable to get in touch with anyone to figure out if we'll ever received compensation - at this point, I highly doubt it, and the missing and broken items, including items that were left behind with no hope of getting back, amount to thousands.

As for fees, their quote was WILDLY off - about double - from what they ended up charging us, even though I provided an extremely extensive and accurate inventory list. They also told us different prices for different services with no record of what they had quoted us. For example, they originally told me it would be $800 to lock-in a date certain. Two weeks later, they told me $2,500. They eventually settled on $1,200. They assured us they could handle packing everything, but they left behind multiple pieces of furniture, air conditioning units, and a few entire kitchen cabinets worth of belongings, with no remedy and no way to get those items back. More items were broken in transit, and they refuse to respond to my claim. They also left our bed frame in their storage unit and realized that upon delivery to our new home. The promised it would be delivered that weekend. It's now been over a month, no bed frame, and again, no response.

I booked our move a month in advance, and they said it would likely occur on a Saturday but could be a day before or a day after. I heard nothing leading up to our move and had to call multiple times to check. They finally arrived on Sunday, 7 hours after the time they said they would be there, again without any communication on their part, I had to call multiple times to figure out if and when they were coming. Same thing on our move-in to our new home: they were very late, with very little communication.

I waited over a month to write this review, hoping that Atlantis would resolve our claims and help us with the multiple issues we experienced, but they have been completely non-responsive.

Move size: 3 Bedroom Home Service cost: $10000

Do not Use this company. We got essentially cornered into using them after we used a broker who then outsourced our quote to them who then charged us literally double what it was going to cost from the initial estimate. We still have not received any of our items they do not know where they are or when they will be delivered we have been in our new house for almost a month with literally nothing they cannot update us or give us any sort of timeline they can’t even give us the address of where our items are

Move size: 4+ Bedroom Home Service cost: $23000